FAQ

About us

BTCPIN is an online paysafecard exchange service established in 2015.

We are an established and trusted vendor on various platforms, and have carried out well over 1000+ successful transactions with 100% customer feedback.

How long will it take to receive my money?

For UK customers, you should receive the money in your wallet within 1 hour.

For other EU countries, this can take 1-2 hours.

US/CAD customers this can take up to 24-48 hours depending at which time the order was placed.

What rate will I be given?

The rate of exchange can be seen on our main page.

When an order is submitted, the exchange rate is taken from that moment in time.

What is the minimum amount to trade?

The minimum amount is USD $10.

You can trade in an unlimited amount of vouchers at any quantities (i.e. $25, $50, $100, $100 etc).

Do we offer other currencies?

Yes, we may offer additional currencies not listed on the site. If you would like more information on our rates please contact us here.

What guarantee do we provide?

In almost all cases we sucessfuly process 95% of all our transactions. However as each transaction is different and varies with the status of each card and the regulations of their currency we cannot always guarantee your card will be approved.

What happens if I do not receive my order within the allocated time?

If you have still not received payment into your wallet within the allocated time for your currency, please contact us here.